TROY FORBUS

2763 S Madison Ave. Yuma, AZ 85364

928.344.1731 – Hm.

928.246.0292 – cell

troyforbus@yahoo.com

https://www.linkedin.com/in/troy-forbus-baba0ba?trk=nav_responsive_tab_profile

Summary of Experience:

·   Current DoD Secret Security Clearance

·   Experience with network management, installation, maintenance, administration, security, trouble-shoot, training and technical support.

·   Knowledge of network technologies, architectures, and platforms.

·   Experience with installation and configuration of electronic media components.

·   Adept working with management to prioritize activities and achieve defined project objectives.

·   Electro-mechanical repair and replacement

·   Initiate and maintain Maintenance Logs; Digital and hard copies

Summary of Technical Skills:

·   Desktop Operating Systems: Microsoft Windows XP (Home/Pro), Windows 7 (Home Premium, Business, Ultimate/Enterprise Level Deployment)(x86/x64)

·   Experience with Microsoft Office Suite 2010 (Word; Excel; Outlook; PowerPoint; Access; Visio)

·   Enterprise Level experience with BMC Remedy and Dame-ware ticketing systems

·   Hardware: Trouble shoot, diagnose and repair Desktops; Laptops; Servers; peripherals; including Printers; Scanners/Copiers; Network equipment; Linksys equipment (I.P. Phones); Media Devices

Education and Certifications:

o In process - Associate’s Degree in Computer Information Systems and Network Security Management Certificate from Arizona Western College Yuma, AZ (52 credits)

o A+/Network+/Security+ Certifications – CompTIA

o MCTS – Windows 7 configuration - Microsoft

Experience:

Free-lance (self-employed) - Information Technology Technician

- Working in the South West Arizona Area -

(Jan 2015 – present)

o Repair/Replace Computer System Components and cabling

o Help Desk/support consultation services including  consultation, design, installation and maintenance of  SOHO Networks

o Point of sale segment installation and modernization  of computer  system components

o Router/switch replacement

AT&T Government Solutions, Inc.

Marine Corps Air Station Yuma, AZ

Computer Network I.T. Specialist Mid-level – NGEN Contract

(May 2014 – Jan 2015)

o Provide Enterprise level technical assistance and support for over 3400 end users regarding incoming queries and issues related to computer systems, software, and hardware.

o Respond to queries either in person or over the phone using BMC Remedy ticketing system.

o Follow up with customers to ensure issue has been resolved.

o Was part of a four man advanced systems trouble-shooting team.

o Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems

o Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers.

o Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

o Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network

o Write and revise systems training manuals.

o Train computer users in the proper use of computer system equipment and programs.

Independent Information Technology Technician

South West Arizona Area

(July 2012 – May 2014)

o Repair/Replace Computer System Components in retail and consumer locations

o Help Desk/support consultation

o SOHO Network consultation, design and installation

TRAX International

Yuma Proving Grounds – Yuma, AZ

- Information Assurance Security Analyst

(February 2012 – June 2012)

o Research, develop and deploy update software packages at Enterprise Level

o Review and evaluate information assurance vulnerability alerts (IAVA), evaluate Information systems for compliance with Defense Information Security Agency (DISA) standards

o Perform network vulnerability scanning assessments (eEye Retina)

o Experience with Windows Server administration (2003/2008R2)

o SCOM/SCCM experience

o VMware administration - deployment experience

TRAX International continued

- Client Support – Computer Support Analyst

(August 2011 – February 2012)

o Provide Tier 1 and Tier 2 Enterprise level technical support for over 2800 end users including hardware, software, and system applications.

o Monitor help desk input requests and respond to client issues.

o Enable remote access using DAMEWARE remote service.

o Perform database management activities i.e., file reconstructions, upgrades, system purges and restores.

o Provide assistance with the implementation of systems security policies

o Maintain computer peripherals (modems, printers, terminals, etc.), recommend replacement/repair when troubleshooting results indicate.

o Estimate time and material needed to meet production schedules.

o Maintain computer system files/ records/ logs.

Independent I. T. Contractor

Serving Southwest Arizona and Southeast California

- Information Technology Technician for various companies

(companies worked with: Field Solutions Inc., Signature Technology Group, Inc., World Wide and Insight Global/All projects were part-time or on an “as needed” basis – Jan. 2010 – Aug. 2012)

o Set-up and maintain computer hardware and software

o Repair infected computers using various virus removal tools, removed adware, spyware, and malware, and clean up hard drives.

- Assistant Network Technician

(Jan. 2010 – Aug. 2012)

o Maintained and repaired Enterprise Level Networks as lead Technician of a five person team

o Set-up and maintain networks for (SOHO) home and small businesses (LAN/WLAN).

o Configured new and re-imaged desktops and laptops.

o Track reported issues, monitor network performance, record problems/incidents and implement needed solutions.

o Install racks, UPS systems, power strips, servers, networking equipment.

Recent Information Technology employment history:

o Free-lance Computer Systems Contractor:  Jan 2015 – present

o AT&T Government Solutions, Inc.:                 May 2014 – Jan 2015

o Independent I.T. Contractor:                          July 2012 – May 2014

o TRAX International:                                         Aug 2011 – June 2012

o Independent I.T. Contractor:                          Jan 2010 – Aug 2011

Personal:

-          Veteran - U.S. Army (31M) and U.S. Marine Corps (6077)

-          Former President of ‘Rotary Club of Yuma North-End’

-          Former President of ‘Yuma Premier Chapter’ of Business Network International (BNI)

-          Former Chairman/Vice-Chairman - City of Yuma ‘Board of Adjustments’

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